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Code of Conduct Assessment Summary
The Code of Conduct report for Sarala Development and Microfinance Limited (SDMPL) evaluates the company’s adherence to various code of conduct parameters. The study examines and comments upon the common minimum indicators such as:
- Sensitive Indicators
- Integrity and Ethical Behaviour
- Transparency
- Client Protection
- Governance
- Recruitment
- Client Education
- Feedback and Grievance Redressal
- Data Sharing
SMERA believes that SDMPL exhibits Good performance on COCA dimensions. This document
details SMERA’s approach and methodology for this study and gives observations of its assessment
team while conducting the evaluation. The Approval; Documentation; Dissemination and
Observance (ADDO) framework has been used for assessment and measuring SDMPLs adherence
towards ethical operational practices.
Code of Conduct Assessment
COCA Grading – C2 (Good Performance on Code of Conduct dimensions)
COCA Dimension Scores
SCORES ON PARAMETERS
| Code of Conduct Parameters | Code | % Performance |
|---|---|---|
| Sensitive | SEN | 97% |
| Integrity and Ethical Behavior | IEB | 84% |
| Transparency | TRP | 93% |
| Client Protection | CLP | 89% |
| Governance | GOV | 92% |
| Recruitment | REC | 92% |
| Client Education | CLE | 79% |
| Feedback & Grievance Redressal | FGR | 84% |
| Data Sharing | DSR | 100% |
ADDO Score
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